Terms and conditions
Please read this document carefully. By using our services or by registering on the website, you agree with the Terrms and conditions issued below
Tradesilvania SRL is a private limited company incorporated in Romania with company number 39400924 and whose registered office is Cluj-Napoca, str. Alverna, nr. 58, Romania;
For the use of the services offered by the TRADESILVANIA platform, a contract for the provision of intermediation services is concluded between the TRADESILVANIA company and each client.
Tradesilvania is owned and managed by the limited liability company TRADESILVANIA SRL registered in Romania with no. J12 / 2207/2018, having CUI 39400924, with headquarters in Cluj Napoca, str. Alverna, ap. 58, hereinafter referred to as "The society", "director", "we" or "Tradesilvania". As a customer, you will be referred to as a "Member", "You" or "You".
Tradesilvania SRL provides, at the client's request, on behalf of and for the client, the intermediation and trading services on the client's account against a commission accepted by both parties, under the conditions specified in the concluded contract. By way of example, TRADESILVANIA SRL offers the following services: buys or sells virtual assets and digital assets, replenishment of accounts, concluding arrangements for the storage of virtual assets and digital assets, transfer of virtual assets and digital assets;
The website https://tradesilvania.com is operated by Tradesilvania S.R.L. incorporated in Romania with company number 39400924 and whose registered office is Cluj-Napoca, str. Alverna, nr. 58, Romania
Use of the Website (https://tradesilvania.com) is an acceptance and confirmation that you comply with the Terms and Conditions, Data Policy, AML / KYC, all laws and regulations. We provide a simple and convenient way to exchange virtual goods through the website.
Please, note that you can change only the cryptocurrency through the Website.
By signing the agreement which we receive when you register on the website, you testify that:
- You are a resident and citizen of the European Union
- You are at least 18 years old
- You agree to transfer funds only in and from accounts on your name and in your name only
There are cases in which you will not be allowed to use our services because of the legal framework in your country. We do not take responsibility if, due to other reasons, you are not allowed to access the app.
If an error occurs in the app while a buy, sell or withdrawal operation is effectuated with digital or fiat money and the value sent by Tradesilvania is higher thanit should be, you are obliged to refund the extra value back.
By initiating a transaction you agree to meet the following terms:
- The digital coins that you sell do not come from illicit or illegal activities
- Digital coins selling is not considered a money laundering activity
- The fiat money (RON, EURO), used to buy digital coins does not come from illicit or illegal activities
- You are the owner of the account to which you demanded the bank transfer to be effectuated
By using our services you certify to us that the funds uploaded on the platform (fiat or digital goods) are owned by you or you are authorized to make transactions using these funds.
Personal data processing
Tradesilvania SRL is registered as personal data operator at the public register of ANSPDCP. The processing of customers' personal data is performed according to the law in force and is stipulated in Data Policy page
Because cryptocurrency markets are decentralized and unregulated, digital currency exchange is an unregulated service that is not governed by any specific European regulatory framework. This means that there is no central bank that can issue more currencies or take corrective action to protect the value of currencies in a crisis. The cryptocurrency market is still relatively new and uncertain. The price or value of coins can increase or decrease rapidly at any time and can even drop to 0. The risk of losing a digital asset when trading or owning it can be high and can lead to the loss of its entire value.
Before trading cryptocurrencies make sure you understand all the risks. You should only use our service if:
- have sufficient and relevant knowledge in trading on volatile markets;
- trade only with money you can afford to lose;
- you have a high risk tolerance;
The main risks involved in trading digital assets and which the Client assumes by concluding this contract are:
- volatile and fluctuating market, insufficiently regulated;
- Clients using the digital asset trading service do not enjoy the protection available to clients using regulated investment services (such as Guarantee Funds);
- product complexity and dependence on information technology;
- price volatility, influenced exclusively by supply and demand;
- transaction fees and commissions;
- limited possibility to use these products;
- potential financial losses, depending on the trading strategies adopted by the Client;
- vulnerability to cyber attacks (data theft, fraud, disclosure of data connecting to the platform);
- vulnerability to potential market manipulation;
- The service provider cannot guarantee that the information of third parties provided on the platform is correct, reliable, complete, timely, uninterrupted, without errors or in the correct order, the Client agreeing to use the information of third parties at his own risk .;
- there may be changes in the trading terms of the relevant foreign exchange market;
- failures may occur in any third party trading systems, software or services that are not provided by the Service Provider;
- obvious errors may occur in a specific quotation, insofar as the error could not have been prevented as a result of the intervention and ability of the Service Provider;
- placing by the Client of a wrong order;
- connection interruptions or communication failures may occur;
- temporary technical difficulties or circumstances may arise that make it impossible to carry out transactions on a certain market or to make quotations;
- The service provider does not guarantee the performance or profitability of the Client's investments. The service provider will not be responsible for any loss of income or profits that may result from the trading activity carried out by the Client on the trading platform;
- if the trading platform does not work, the Service Provider is not responsible for the unrealized profit of the Client nor for any other claims regarding an order that the Client would have executed at a certain price, during the interruption of the service;
- orders on the platform may be executed at different values, due to communication delays between the platform and other service providers of the platform or due to technical errors, which may lead to incorrect quotations in the platform;
- in case of detecting a manifest error for a quotation, the Service Provider has the right to cancel the order and the relevant consequences of the order (whether it is profit or loss for the Client), immediately after the detection of that manifest error. The service provider is not responsible for any loss suffered by the Customer as a result of such cancellation;
- in case of active price change, it is not always possible to execute the Client's instructions regarding the desired price. This situation occurs mainly during global crises, terrorist acts and other events with a potentially strong effect on the market;
- trading digital assets via the Internet is a high-tech service, and the Service Provider will not be liable for failures due to power outages, communication line failures, supplier equipment, shutdown feeders and other failures associated with possible technological risks;
- digital goods must be treated as extremely high risk assets, and it is not advisable to invest funds that the Client cannot afford to lose;
- failure to complete the transaction when the Client enters a wrong IBAN account;
- in case of entering by the Client a wrong address regarding the digital assets withdrawal account, there is the possibility of permanent loss, without the possibility of recovering the respective assets, in which case the Service Provider has no responsibility.
Tradesilvania reserves the right to cease providing its services to any user, under the terms of the contract, if he has violated one of the obligations assumed by the contract. In exceptional cases, the Administrator reserves the right to cease providing its services at any time. In order to understand all the cases in which such situations may occur, please read carefully the provisions of the contract concluded with TRADESILVANIA SRL.
Customer's performance of tax liability
It is the customer's responsibility to determine what tax regime is appliedto digital coins transactions and to pay all the taxes required by authorities
The commission for each service is available on the website https://tradesilvania.com/ro/frequent-questions/ro-general/ce-comisioane-aplicati. These commissions are periodically updated on the site and are collected by the Supplier upon conversion.
In exceptional situations apart from the commissions already mentioned above, the Service Provider has the right to claim and collect a single commission for any other services provided at the request of consumers, at the value established by the List of Fees and Commissions.
If you have chosen to create an account on the platform, it means that you agree with the exchange rates of the goods as well as the commissions charged by Tradesilvania. This cannot be disputed by any customer.
You can have only one account within the Tradesilvania trading platform. We periodically reserve the right to request the provision of additional information as a condition for the continued use of the Services. If you convert fiat to digital currency or digital currency to fiat, Tradesilvania will make such requests as it deems necessary to validate your identity. In addition to the information normally required at registration, other information may be requested such as: photos with you, bank statement or proof of origin of digital goods. Tradesilvania has the right to refuse to activate an account without any explanation.
Password protection and information storage
You are responsible for maintaining the security and the control of all IDs, passwords, authentification keys or other codes that you will utilise to access our services. Any loss of the above-mentioned information might lead to the restriction of your account.
The right to suspend or delay a transaction or a refund
We may refuse to process any transaction or settlement without prior notice and we may limit or suspend your use of the services we provide at any time, under the terms of the contract, which you expressly agree to by joining the platform. Transactions may be delayed if we believe that a transaction is suspicious, or that it may involve fraud or misconduct, violate applicable laws, or violate the terms and conditions. In case of high market volatility, unforeseen economic situation or force majeure, transactions and settlements may incur delays. Tradesilvania is not responsible for delays caused by settlements that require interbank transfer.
Tradesilvania may impose limits on the goods you can buy or sell. We reserve the right to change the amount of virtual goods you may buy or sell.
The supply of the wallet with fiat can be done under the conditions of the contract either by bank transfer or by payment with the bank card. The waiting period for processing a bank transfer deposit can take up to 3 days. The amount that is deposited by a credit card is instantly deposited in the wallet of the application.
The fiat supply can be made either by bank transfer from a bank account held by the user registered in the application or by a bank card held by the registered user. The service provider undertakes to update the amount from the customer's account within a maximum of 3 (three) working days from the receipt in the Supplier's bank account of the amount transferred.
The funds will be credited to the user account with details about the transaction ID, and the user can use the funds loaded in his account. The supply or withdrawal times may vary if the Customer does not send the correct details to the FIAT currency service providers or to the digital service providers, and the Supplier cannot be held liable for delays that are not the direct result of his intention.
- Sepa (Bank transfer payment): 0%
- VISA/Mastercard (credit card payment): 3% (* this commission may vary, including 0 if it is an active promotion)
Tradesilvania can block a transaction if something is considered to be suspect or the information is fraudulous. We are not responsible for late bank transfers. A fiat withdrawal might take up to 48 hours or more, depending on the banks' calendar or other reasons. Fiat withdrawals are performed only in bank accounts owned by a registered user.
- To a bank in Romania: 10 RON
- To another bank in the EU (SEPA): 1 EURO
Digital coin deposit
The confirmation of the transaction by the blockchain network varies depending on the agglomeration of the network. Tradesilvania is not responsible if the customer sends the digital goods to the wrong address.
Tradesilvania is not responsible if a transfer is not automatically credited to the client's wallet in the application for various reasons: the transfer is too difficult to confirm a network, duplicate transfers, node errors, explorer errors, etc. The client is obliged to notify Tradesilvania in case a transfer has not been automatically credited to the wallet.
Transfer of digital goods
Trade confirmation on blockchain might range according to the congestion of the network. Tradesilvania does not take responsibility if the customer sends digital coins to a wrong address.
Cryptocurrency withdrawals are usually processed in less than 30 minutes. There is a waiting period in which the system decides which address to send the coins from. Withdrawals are automatically executed by the system, although sometimes manual approval is required. This manual approval is done at certain transactions or randomly if they reach a certain limit.
Tradesilvania can block a transaction if something is considered to be suspect or the informations are fraudulous. If the address of the wallet used for the tranzaction is wrong, the traded value will be lost.
Tradesilvania is not responsible if a transfer does not reach its destination. Tradesilvania undertakes to send in the blockchain network the transaction of digital goods to the address communicated by the client. Tradesilvania is not responsible for any delay or loss of the customer if the transaction did not arrive on time, the customer missed the address, the service / platform / wallet to which the transfer was made did not credit the amount transferred.
Fiat withdrawal policy
The terms for withdrawing the available FIAT funds, in the IBAN account, are based on classic banking services and are performed under the conditions provided in art. 7 of the brokerage contract.
Anti Money Laundering Policy (AML)
Tradesilvania policy is to forbid and actively prevent money laundering or any other activity that facilitates money laundering or the funding of terrorist or criminal actions. We will comply with all applicable requirements and regulations.
If you have loaded your wallet using card payment and this transaction is pending at our payment processor, Tradesilvania may postpone the withdrawal of fiat or digital goods until these card payments are completed. You can buy virtual currency with any credit / debit card you have, as long as it is a Visa or a MasterCard with 3D Secure. You can buy virtual currency with any credit/debit card that you own,as long as it is a Visa or a MasterCard with 3D Secure.
Tradesilvania does not collect or store your credit/debit card information. To make payments, the cardholder name must match the name as it appears on your Tradesilvania account. The use of third-party cards is strictly prohibited.
The amount that is deposited by a credit card is deposited in the wallet of the application.
The service - Delivery policy
Your use of the Services is subject to our KYC process and its completion to our satisfaction and we may save such data on our systems for future use and verification.
The minimum order size for either Cryptocurrency can be found on the FAQ section.
Purchase of digital goods by you: after opening an account on the TRADESILVANIA platform, you will be able to purchase digital goods, in exchange for RON, EUR. Following the payment with the FIAT currency received by Tradesilvania, subject to the provisions of the Terms and Conditions, we will deliver the virtual goods by placing an order by you in the virtual wallet on the platform.
Sales of digital goods by you: after opening an account with us and after opening a wallet with us, you will be able to sell the virtual goods in exchange for the FIAT good. Following the delivery of the digital goods to Tradesilvania, subject to the provisions of the Terms and Conditions, we will deliver to you by placing an order in your designated bank account provided to us, the FIAT currency.
We reserve the right to refuse the processing or cancellation or reversal of any acquisition of virtual goods or sale of digital goods, under the terms of the contract concluded between the parties.
We may suspend, modify, remove or add to the Services at any time.
When you place a transaction you agree to all trading conditions on the Tradesilvania platform. You do not have the right to withdraw from a transaction of purchase or sale of digital goods once you have placed a market order. Tradesilvania is not responsible if you place a limit order at a certain price and it is below market value.
The exchange rate is beyond our control and we are not responsible if you suffer losses as a result of trading in virtual goods. The price or value of digital goods can increase or decrease rapidly at any time. It may even drop to zero. Unlike fiat money, no bank or government can stabilize the value of digital goods if it changes suddenly.
TRADESILVANIA has full freedom to establish the value of instruments and products that can be traded on the platform. This means that our prices will be different from the prices provided by other platforms or trading services. Tradesilvania can set the price according to any rule and the client is fully free to agree to trade or not.
Customer service, complaints and communication
If you detect errors or if you have problems on the Tradesilvania Platform or with any service offered by the Tradesilvania company, please contact us by e-mail at [email protected]
Any dissatisfaction related to accessing, using, registering on our site, making a transaction, issues related to the transaction, issues related to other services and the like, will be communicated directly to us by email at [email protected] To prove the quality of the client of the platform when you open a ticket you are obliged to send a picture / scan with the Client the agreement signed in the email attachment.
Your dissatisfaction will be registered and you will receive a written response to the email address mentioned on the occasion of notifying us of your dissatisfaction, within a maximum of 2 working days.
The customer declares that he agrees not to make public these grievances (on social networks, media or in any other way) subject to bearing the damages caused for the image damage caused to the owner of the site and the company by these actions.
Any claim to TRADESILVANIA is submitted immediately after the notification of the claimed situation.
If the client is dissatisfied with the solution adopted by the Service Provider, he has at his disposal alternative ways of resolving disputes:
Alternative Dispute Resolution - any consumer of non-banking financial services has the right to resort to alternative dispute resolution.
Mediation - a way of alternative resolution of a conflict.
Arbitration - an alternative way of resolving a conflict.
For any dissatisfaction, the customer can also address
A.N.P.C. The National Authority for Consumer Protection according to the law, through the Consumer Phone, 0219551 or by accessing www.anpc.ro where you have at your disposal in order to register a complaint and an online notification form and email addresses dedicated to this process.
You can update your contact details through the Platform at any time. It is your responsibility to ensure that your contact details are up to date and to check your e-mail box and the one on the Tradesilvania Platform regularly, for any notifications or communications that we may send you.
Know your customer program (KYC)
We will collect enough information from a customer who has an open account to allow customer identification. These verifications include the request to prove the identity of a client through an identity document issued by a government. In some cases, additional documents may be required. If a customer refuses to provide the information requested by us or appears to have intentionally provided erroneous information, the Administrator may take any action provided in the contract.
Communication Client - Tradesilvania and Tradesilvania - Client
Any communication sent by the Customer to the Service Provider may be made:
by phone: (+4) 031 631 3186
through the "HELP" button on the site and on the trading platform;
by e-mail: [email protected]
The service provider will send any information / notification to the Client by mail, telephone, fax or by electronic means, using the last address, the last telephone number, the fax number or the last e-mail address registered in the application. It is the customer's responsibility to inform the Service Provider of any change in the registered contact details.
The communication between the client and the Tradesilvania team / representative is confidential, whether it is on the chat in the application, email or on other communication channels. The client has no right to disclose or transmit any message / sentence / excerpt from the messages, documents exchanged with Tradesilvania to any third party without the written consent of Tradesilvania. The confidentiality of the messages is both before the establishment of the relationship with Tradesilvania and after its conclusion.
Tradesilvania does not take responsilibity for money loss caused by market volatility, forks/ blockchain mentainance or market conditions
Cryptocurrency carries significant risks. You should carefully consider whether it is appropriate for you to buy cryptocurrency.
If you have any question, don't hesitate to contact us on e-mail [email protected] or at chat.
All rights are reserved, according to Law no. 18/1996 on copyright. The entire content of the site, regardless of its nature (text, images, graphics, software and other similar elements), is the property of TRADESILVANIA SRL. The content of the site may not be reproduced, modified, transferred, distributed, republished, copied or transmitted in any other form without the written permission of TRADESILVANIA SRL.
Thank you for using the services of TRADESILVANIA SRL through the TRADESILVANIA platform.