Preguntas frecuentes
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General
- What commissions do you apply?
- What are the working hours for Customer Support?
- Where can I find information about trading or cryptocurrencies?
- When can I withdraw the winning amount from the affiliate program?
- What is the Customer Support work schedule?
- When can I withdraw the amount earned from the affiliate program?
- What is a non-banking day?
- Why do we request certain data about customers?
- What is the purpose for processing personal data?
- How do we use your personal data?
- How long do we keep your data?
- What are the risks involved in trading digital currencies?
- What is a Cold Wallet?
- Who is the AFFILIATE programme for?
- How does the affiliate program work?
- What are crypto price alerts?
- What are the percentages received through affiliation?
- What do the data on the graph represent?
- How do I fund my account through un-doi Centrul de Plati?
My account
- How long does the account verification take?
- How do I delete an account?
- How do I create a new account?
- How do I complete the verification process?
- Where can I download a document confirming a transaction?
- How do I activate 2FA?
- How do I generate a report?
- Where can I find the Service Contract?
- Who can perform transactions from the Tradesilvania client account?
- How do I reset my 2FA code?
- How do I reset my password?
- Company account - necessary documents
- Source of funds
- Taxes and fees
- How do I use the favorites feature?
- How to change email address?
Buy and sell digital currencies
- What is a market-type order?
- What is a limit order?
- Can I cancel a limit-type order if it was not already processed?
- Can I buy cryptocurrencies using a bank card?
- Can I buy digital coins with a bank transfer?
- How can I sell a digital coins?
- How can I buy a digital coins?
- What is the minimum amount that I can purchase?
- Can I purchase digital currencies using a credit/debit card?
- Lower trading limits
- What is a FOK order?
- Why is there a difference in execution rate for market orders?
- What is a Stop/Stop loss order?
- How do I place an order with a large volume?
Payment methods
- How long does the funding take for the fiat wallet (RON or EURO)?
- What happens if I enter the wrong text in the details of the bank transfer?
- Can I deposit money in the fiat wallet by using Revolut?
- Can I withdraw fiat from the wallet in the application to a Revolut account?
- What are the limits for deposit/withdrawal from the fiat wallet (RON, EURO)?
- Where can I deposit EURO through Selfpay?
- How do I fund my wallet using a bank transfer?
- Can I fund my fiat wallet from the app using Revolut?
- How long does a fiat withdrawal take?
- How do I transfer/withdraw to my bank account?
- How long does it take to fund the fiat wallet (RON or Euro)?
- How do I add a bank account?
- How do I fund my wallet with a bank card?
- How to transfer from Revolut account?
- Why do we set certain daily transaction limits?
- Can I deposit cash?
- The FIAT transfer has not been credited
- Processing Time for Deposits and Withdrawals
- How do I fund my account through Selfpay?
Digital wallet
- Why should I keep my coins in the Tradesilvania wallet?
- How long does a digital coin cashing take?
- How long does a digital coins transfer takes?
- How can I transfer the coins in an external wallet or on other platform?
- What happens if I make a mistake with the wallet address when withdrawing or collecting digital currencies?
- What is Tag / Memo?
- Are the funds kept in my Tradesilvania wallet insured?
- How long does a digital coin deposit take?
- How do I transfer coins to an external wallet?
- How do I find the Tradesilvania wallet address?
- The digital coins have not been credited to the wallet
- How to transfer from an external wallet to the Tradesilvania wallet?
- Limits for digital currency transfer
- Which network should I choose if I want to receive or transfer digital currencies?
- How can I transfer my cryptocurrencies to a cold wallet?
- Methods of wallet funding
- Does Tradesilvania charge a commission for activating a bank account?
- How to add an address for external coin transfer?
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